Q: What will be porducts Signcomplex develop for the next year?
A: Signcomplex has a unique advantage in LED control solutions. We are designing a new LED control system which theoretically will run unlimited LEDs simultaneously or asynchronously. The interface is with a touch LCD screen enabling users easily achieve light effects, e.g. color temperature change, dimming, color patterns shift, etc. We will also develop more landscape LEDs and interior LEDs like the downlight, utilizing multichip technology.
Q: What is the main market for Signcomplex?
A: We are selling more to EU and north America because these markets have a high quality standard for LED products. The rate is up to 80-90%. But other new markets are increasing their demand for new LED technology. We are also optimistic about the markets for other American and Asian regions.
Q: What LEDs do you usually use for your LED products?
A: For high power LED luminaires we mainly use Cree and Edison LEDs. We also consider using multi-chip LED brands like Bridgelux and Sharp.
Q: What is Signcomplex lead time?
A: Usually we ship orders in 2 weeks. But it can take a little longer for large orders. It also takes more time if the product is not standard.
Q: What are the best selling products in Signcomplex?
A: high output flexible strip BID series
exterior linear wall washers
T8 tubes with external and internal drivers
4.5W MR16, 5W GU10/E27
8W globe bulbs
Q: Can Signcomplex do custom assembly or offer OEM product?
A: Signcomplex has gained a lot of experience in OEM assembly of LED strip lighting. The strips can have different size, layout, customer logos, and labels. We also want to apply the experience to LED luminaires as we have a good design and engineering team. Because we have our own CNC processing machines, we can quickly work out prototypes for LED fixtures, especially for LED bulbs and spots. We strictly follow our rule to not disclose or sell customer's unique designs or jointly developed products to any third party.
Q: Do you have warranty for products?
A: Yes, we have 3 and 5 year warranties, depending on the type of product. During this period, if customers have any quality issues, as verified and certified by Signcomplex engineers, we then would request the failed parts be returned, which we would then replace with new items, with the transportation charged being paid by us.
Q: Does Signcomplex design its products?
A: Yes, Signcomplex designs and assembles all the products we are selling. Our engineers have abundant knowledge of optics, electronics, mechanical and thermal management, as well as LED technology. Some of our staff has prior experience designing lighting products for world famous brands. Our basic principle to design internal driver and circuit is safety under the requirements of EMC/UL.